![]() ![]() Computers in the future are awesome were looking at you, Iron Man and Minority Report, so why are desktops today so blandWin. ![]() Over a quarter of a million downloads and counting The Evolution of the Desktop. As seen on Lifehacker, Windows Central, rRainmeter, rWindows. ![]() Lídia Dias at Talkdesk outlines the best corrective and preventative tactics for high call volume and seasonal spikes in the contact centre.Win. “Due to higher than normal call volume, you may experience a greater hold time than usual”. The most hated phrase a customer can hear when reaching the customer service line and, unfortunately, a standard part of many contact centres’ call greetings. If you stop and think for one moment, this tells one thing to your customer: this problem of yours? Well, it may take a while until you can get a solution for it. And for an unsatisfied, unhappy customer, this draws the barrier between returning or not. Staff turnover or unintended reduction, seasonal rush, or major unpredictable events might lead to more calls than your contact centre can handle. ![]() #Adobe number to get a hold of particular sales agent how to#Īnd when the call volume is high, so is the average waiting time.īut not being able to handle the upcoming calls may be perceived by your customer as not understanding how to staff your contact centre properly or, worst, just not caring at all. If you don’t have a strategy to handle high call volume and the seasonal or event-related spike in calls, you may be jeopardizing customer satisfaction, brand reputation, and the company’s profit. In the long-term, it will make you lose customers and employees. Keep reading and understand the causes of high call volume, its impact on the contact centre and the business, and the corrective and preventive measures. Simply put, high call volume is when the number of inbound calls is more than your team can answer. #Adobe number to get a hold of particular sales agent how to#. ![]()
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